Public Sector Transformation - Transformation Implementation Unit (TIU)

Young Women Urged to Get More Involved in Shaping the Digital Future (JIS)

Transformation Implementation Unit — Wed, 03 Jun 2026 20:39:06 +0000

Executive Director of the Transformation Implementation Unit, Maria Thompson Walters, is urging girls and young women to step into leadership roles and actively shape the Caribbean’s digital future. Mrs. Thompson Walters was addressing the 10th anniversary observance of International Girls in ICT Day on April 23. The event was held under the regional theme ‘Empower, Educate, Elevate: Building a Future-Ready CARICOM with Girls in ICT’, and the global theme ‘AI for Development: Girls Shaping the Digital Future’. The Executive Director said while Small Island Developing States (SIDS) have achieved gender parity in Internet use, this milestone must now be matched by greater inclusion in areas such as digital innovation and leadership. “The question is no longer whether girls can access technology. The question is: are they becoming creators, innovators, leaders and owners of opportunity?” Mrs. Thompson Walters underscored. She further noted that global connectivity continues to improve. However, disparities persist in women’s participation and leadership in technology-related fields. Citing data from international agencies, she pointed out that 70 per cent of men used the Internet globally in 2024, compared to 65 per cent of women, while women account for only 35 per cent of STEM graduates and less than one-third of researchers worldwide. “Progress is important, but progress is not parity,” she said, while lamenting that increased access has not yet translated into equal opportunities for innovation, ownership and decision-making among women and girls. Source: Young Women Urged to Get More Involved in Shaping the Digital Future – Jamaica Information Service Published: April 28, 2026

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Gov’t Reports Progress In Strengthening Service Delivery

Transformation Implementation Unit — Wed, 27 May 2026 14:49:40 +0000

The Government has made deliberate progress in strengthening service delivery across ministries, departments and agencies (MDAs), says Executive Director of the Transformation Implementation Unit (TIU), Maria Thompson Walters. “We have seen improvements in digital access, customer engagement, responsiveness and institutional accountability… but we still hear complaints. Recent events, especially Hurricane Melissa, have reminded us that service excellence cannot exist only in periods of stability… it cannot only exist when everything is going great. It must endure during disruption, uncertainty and crisis,” Mrs. Thompson Walters said. She was speaking during the Government of Jamaica (GoJ) Service Excellence Conference 2026, held on Wednesday (May 13) at The Jamaica Pegasus hotel in New Kingston, under the theme ‘Building Resilient Public Services’. Mrs. Thompson Walters underscored that resilience is a vital component of an effective public service. “It means ensuring that communication remains clear during times of crisis, services remain accessible during times of crisis and citizens continue to experience professionalism, empathy, and efficiency when they engage with government,” the Executive Director explained. Mrs. Thompson Walters urged participants to use the conference as an opportunity to reflect, collaborate, and renew their commitment to strengthening public-sector performance. “The work of transformation across government is ongoing. For those of us who are waiting for the end of transformation, it will not come… it will always be with us,” she said. Source: Gov’t Reports Progress in Strengthening Service Delivery – JIS News

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“Data Becomes Powerful Only When It is Used to Make Decisions” – Public Sector Transformation Head

Transformation Implementation Unit — Thu, 22 Jan 2026 19:31:58 +0000

Kingston, Jamaica. 22 January 2026: Executive Director of the Transformation Implementation Unit (TIU), Maria Thompson Walters, is urging public sector leaders to treat performance information as a daily management tool, not a compliance exercise – especially as government becomes more digital, connected, and accountable to citizens in real time. Addressing the 2nd Integrated Results-Based Management (IRBM) Excellence Awards Ceremony recently, Ms Thompson Walters emphasised that evidence must shape decisions on priorities, resources, programme design, and service delivery. “Data becomes powerful only when it is used to make decisions,” she said, noting that while many institutions collect information through plans, templates, indicators, and reports, the real test is whether that information changes what leaders do. Ms Thompson Walters described well-executed IRBM not merely as a technical framework, but as a leadership discipline – one that requires clear deﬁnition of the problem being addressed, rigorous measures of success, and the willingness to adjust course when evidence shows change is needed. She also highlighted the importance of moving beyond activity tracking to measuring real impact. “Outputs tell us what we did. Outcomes tell us what changed. In a data-rich world, it’s tempting to measure everything. But Results-Based Management challenges us to focus on what truly matters. Not just whether activities were completed, but whether services improved, eﬃciency increased, risks were reduced, or lives were positively aﬀected. This focus is essential if we are serious about improving service delivery and public trust in Jamaica’s institutions,” she said. Noting the increasing availability of performance data through digital systems, Ms Thompson Walters said Results-Based Management “cannot live in a report that’s reviewed once a year but must be used to respond quickly when implementation is oﬀ track.” She underscored continuous improvement as a hallmark of mature results-based practice and congratulated award recipients for advancing evidence-driven performance improvement. The IRBM Excellence Awards Ceremony was organised by the Oﬃce of the Cabinet to acknowledge and celebrate the outstanding application of Results-Based Management across the Government of Jamaica. Ministries were recognized for their exceptional performance in Strategic Planning, Performance Management, and the Evaluation of Programmes and Projects.

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Gov’t Finalising Next Phase of Public Sector Modernisation Programme

Paula-She Hastings — Thu, 03 Jul 2025 18:10:47 +0000

The Government is currently finalising the next phase of the Public Sector Modernisation Programme, aimed at enhancing service delivery, streamlining operations, and aligning public administration with Jamaica’s evolving development priorities. This was disclosed by Minister of Finance and the Public Service, Hon. Fayval Williams, who indicated that the next phase of reform will prioritise accelerated digitisation to improve accessibility, efficiency, and transparency, while strengthening institutional capacity to equip public officers for the evolving demands of 21st-century governance. She added that the next phase will be results-driven, embedding performance, accountability, and citizen experience at the core of service delivery. “The next phase will demand more resources, more coordination and much more change leadership than phase one. But the scale of the challenge only reinforces the importance of getting it right,” the Minister emphasised. Mrs. Williams noted that phase one of the Public Sector Transformation Programme laid a solid foundation for reform. “We are now in the final stages of approval for the next phase, and I’m excited about what it represents,” she said. “In transforming Jamaica’s public sector, it is not merely about fixing what is broken; it is about reimagining what is possible. It is about creating a system that serves its citizens with excellence, empowers its workforce and stands resilient against the challenges of tomorrow,” the Minister added. She was addressing the official launch of the Change Management Methodology for the Public Sector document, at the AC Hotel by Marriott Kingston on Wednesday (July 2). The document is dubbed the ‘Change Evangelist’. Mrs. Williams said the Government remains committed to advancing public-sector modernization – streamlining operations, enhancing transparency, and improving service delivery to better meet the needs of citizens and national development goals. “The public sector touches every aspect of our lives… from healthcare and education to infrastructure and social services; it is pivotal in shaping the quality of life for all Jamaicans. However, like many nations, Jamaica faces challenges, some inherited, others emerging. These challenges demand that we reimagine how our public sector operates,” she noted. Mrs. Williams acknowledged that inefficiency and outdated systems continue to hinder growth and innovation across the public sector, noting that the Government has been actively identifying these barriers and implementing remedial measures to address them. “While strides have been made over the years, we must now take decisive and bold steps to modernise, streamline and reposition the public sector. So, transformation is not an option; it’s a necessity,” she added. Meanwhile, Mrs. Williams urged stakeholders to utilise the Change Management Methodology for the Public Sector document effectively, describing it as a comprehensive guide. Executive Director of the Transformation Implementation Unit (TIU), Maria Thompson Walters, described the document as a comprehensive digital playbook that deliberately guides users through a structured approach, emphasising not just theory but actionable steps supported by tools, templates, and real-world stories. “With the support of Ernst and Young (EY), we have created a playbook for our reality. The ‘Evangelist’ is available to every public officer and entity across government,” she said. Cabinet Secretary, Audrey Sewell, said the release of the document signals the Government’s firm commitment to building the systems, competencies, and culture required in the public sector to manage change effectively, consistently, and substantially. The Transformation Implementation Unit, housed within the Ministry of Finance and the Public Service, is the central body driving Jamaica’s current public-sector transformation agenda. Source: Jamaica Information Service Source link: https://jis.gov.jm/govt-finalising-next-phase-of-public-sector-modernisation-programme/

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$5m in prizes for 2025 public sector debate competition

Transformation Implementation Unit — Mon, 14 Apr 2025 05:14:35 +0000

Teams will be vying for a share of almost $5 million in cash and prizes in the 2025 edition of the Public Sector Debate Competition. The highly anticipated fourth staging of the event was launched on Tuesday (April 8) at The Jamaica Pegasus hotel in New Kingston. It is organised by the Transformation Implementation Unit (TIU) in the Ministry of Finance and the Public Service. This year, 26 teams – 19 returning and seven new teams – will compete, matching debating skills and wit as they discuss topical issues facing the public sector and the nation. Executive Director of TIU, Maria Thompson Walters, in highlighting the growth of the competition, said it has become a key event on the calendar of the public sector. “It remains the only platform in the public sector that brings central government and public-sector entities together,” she pointed out. She informed that in response to feedback, an additional preliminary round will be introduced this year, which means that each team will play two matches before elimination. Mrs. Thompson Walters said that the Public Sector Debate Competition is more than just securing a victory. “It’s also about fostering a culture of open dialogue and progressive solutions. The competition is a testament to the power of debating. It sharpens our critical thinking; it refines persuasive communication and cultivates the ability to engage in respectful discourse,” she said. She urged debaters to be mindful of the overuse of artificial intelligence (AI) during the competition, warning that teams could be penalised. Deputy Financial Secretary in the Ministry of Finance and Public Service, Wayne Jones, who delivered the main address on behalf of Portfolio Minister, Hon. Fayval Williams, noted that debates allow public-sector employees to explore and discuss challenges facing various government agencies and the nation. “It is heartwarming to see so many of you here today as you get ready to participate in the competition. It reassures me that we are ready to tackle the challenges facing the public sector and, indeed, our dearly beloved country. As I look around the room, I see a group of individuals who are not just participating in debate competition, but I see future leaders, innovators, problem solvers,” Mr. Jones said. He told the participants: “Through this competition, you will debate issues that are central to the future of our public service. You will tackle topics that require bold thinking and innovative solutions. I urge you to embrace this opportunity with passion and with purpose.” Assistance and training for the debaters will be provided by the Jamaica Association of Debating and Empowerment (JADE) Limited. Founder and Executive Director of JADE, Germaine Barrett and his team, have been partners in the Public Sector Debate Competition since the first staging in 2019. – JIS

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Gov’t Ensuring Access to Justice for Disabled Persons – Minister Chuck

Transformation Implementation Unit — Fri, 20 Dec 2024 15:49:03 +0000

Minister of Justice, Hon. Delroy Chuck, says the Government is committed to ensuring that members of the disabled community are not left behind in the delivery of justice. The Minister, who was addressing the Legal Aid Council’s (LAC) Justice Fair for Persons with Disabilities at the Cecil Charlton Park in Mandeville, Manchester on Thursday (December 12), said that courts and employees are now better equipped to assist the disabled. “All our courts are now equipped with ramps for wheelchair access. We are ensuring that all our clerks in the courts are trained in sign language, lawyers are also similarly trained so that when you go to court, you can communicate using sign language. We are putting a lot of our services in braille so the blind can read it,” he pointed out. He noted that the Ministry has three mobile units that drive to remote locations across the island, and they are equipped with ramps for people who use wheelchairs. Minister Chuck said that the disabled community is making a significant contribution in building a better Jamaica. He cited the achievements of visually impaired performing artistes Dr. Kimiela “Candy” Isaacs, who is the 2024 festival song winner, and Nigy Boy, who were part of the day’s entertainment. Minister Chuck urged the people in attendance to make use of the services available including legal aid, child diversion, and victim services. He said they may also call 888-JUSTICE to access other support. Executive Director of the LAC, Dian Watson, said the fair was targeted at people from the southern side of the island, who need legal assistance, advice and information. She noted that the LAC is committed to reaching Jamaicans wherever they reside. “We have a mobile justice unit equipped with a wheelchair lift that caters to everyone. We go around the island. Lawyers are on the bus and we travel everywhere giving legal advice, and we will come to groups if you give us four weeks’ notice,” she informed. Entities offering their services at the fair were the Child Diversion Branch, Victim Services Division, Court Administration Division, Norman Manley Law School, Dispute Resolution Foundation, Ministry of Legal and Constitutional Affairs, Bureau of Gender Affairs (BGA), Jamaica Social Investment Fund (JSIF), Rent Assessment Board, Sagicor Optical Solutions, National Health Fund (NHF), Jamaica Association for the Deaf, Jamaica Council for Persons with Disabilities (JCPD), Caribbean Christian Centre for the Deaf, and the Special Education Unit in the Ministry of Education, Skills, Youth, and Information. Source: Jamaica Information Service Source link: https://jis.gov.jm/govt-committed-to-access-to-justice-for-disabled-persons-minister-chuck/

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Education Ministry Using AI to Reshape Learning

Transformation Implementation Unit — Fri, 20 Dec 2024 15:38:09 +0000

The Ministry of Education, Skills, Youth and Information is making use of artificial intelligence (AI) to transform learning experiences, catering to the individual needs and learning styles of students. “We no longer have to imagine classrooms where technology empowers students, recognises their unique needs and adapts to their learning pace. These tools are here now, implemented and supported by the Ministry,” said Acting Chief Education Officer, Terry-Ann Thomas-Gayle. She was delivering the keynote address at the Caribbean Examinations Council’s (CXC) annual staff appreciation and awards luncheon on Friday (Dec. 13) at the ROK Hotel in downtown Kingston under the theme: ‘The Impact of AI on the Education System.’ Mrs. Thomas-Gayle highlighted the range of technology tools available in the classroom, which are reshaping the delivery, measurement and experience of education, “challenging us to rethink traditional approaches”. Among these are platforms like ALEKS and Knewton Alta, which tailor instruction to fit each student’s learning style and pace, while Lexia Core5 Reading and Google’s Read Along, engage students through interactive and personalised approaches. In addition, there are applications such as ASSISTments and Math AI that provide instant feedback, helping students master complex concepts, while AI writing assistants like NoRedInk enhance students’ writing skills with targeted feedback. Mrs. Thomas-Gayle further cited administrative tools such as Microsoft Copilot, which streamlines tasks, giving educators more time to focus on teaching. Noting that the integration of AI into education brings significant benefits, the Acting Chief Education Officer said the technology adapts to individual needs, allowing every learner to progress at their own pace. She said it prepares students for the future by building vital technological and problem-solving skills. “It provides educators with data-driven insights to refine teaching strategies and bridges gaps by expanding access to quality resources even in remote areas,” she added. Stating that access to AI tools in the classroom must be inclusive, Mrs. Thomas-Gayle said that measures must be taken to ensure that no child or school is left behind. She noted, however, that there are challenges that come with the use of technology and as such, protecting sensitive student information is critical. “Teachers need robust training and support to use these tools effectively,” she pointed out. Meanwhile, Mrs. Thomas-Gayle commended CXC on over four decades of shaping minds and transforming lives, creating opportunities and setting benchmarks for excellence in education across the region. “This legacy has opened doors for countless learners, equipping them with the tools they need to achieve their goals and contribute meaningfully to society,” she noted. “We celebrate this legacy and the contribution of every staff member. We are also looking ahead to an era where AI offers new possibilities to enhance and redefine education. I believe that your commitment to adaptability and leadership ensures that these technologies will be seamlessly integrated into the mission of fostering educational progress,” she said. Source: Jamaica Information Service Source link: https://jis.gov.jm/education-ministry-using-ai-to-reshape-learning/

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Government Commits to Building a Civil Service with Strong Reputation for Excellence

Transformation Implementation Unit — Wed, 18 Dec 2024 18:28:19 +0000

The Government is committed to building a civil service with a strong reputation for excellence, says Minister of Finance and the Public Service, Hon. Fayval Williams. Speaking during the Jamaica Civil Service Long Service Awards Ceremony at King’s House on Wednesday (November 20), Mrs. Williams said the aim is to achieve “world class service delivery.” “We must constantly strive to improve systems, drive efficiency and think innovatively,” she emphasised, adding that the awardees represented the “very best” of the public sector, who implement best practices across Ministries, Departments and Agencies. “They prioritise co-creation of value and the public good, and governments have been forced to move faster and more efficiently to engage with a diverse and competitive range of stakeholders,” the Minister said. Mrs. Williams pointed out that the public sector continues to evolve with the use of technology, and has embraced the general shift in conducting business, adding that public sector employees have demonstrated their commitment to the transformation process. For her part, Jamaica Civil Service Association (JCSA) President, Techa Clarke Griffiths, said the awardees’ commitment “has inspired us, and we want to thank them for setting the standard and the bar very high.” “Your longstanding contributions to the nation have not gone unnoticed, and your unwavering service embodies core values and integrity,” she stated. A total of 497 civil servants were recognised for their dedication to the public sector for 25 years and more. Citations presented to them highlighted their sterling contribution and the pivotal role they play in advancing the nation. Source: Jamaica Information Service Source link: https://jis.gov.jm/government-commits-to-building-a-civil-service-with-strong-reputation-for-excellence/

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Beware of Fraudulent Ad Offering Free Online Courses

Transformation Implementation Unit — Tue, 26 Nov 2024 20:00:10 +0000

Kingston, Jamaica. 26 November 2024: The Transformation Implementation Unit (TIU) is warning the public about a fraudulent online advertisement claiming to offer free online courses. The advertisement which has the name of the Executive Director of the TIU as sponsor falsely implies a partnership between the Government of Jamaica and the University of the West Indies to provide these courses. We strongly urge everyone to avoid clicking on any links associated with this deceptive advertisement, as doing so could expose you to potential identity theft, malware, or other forms of cyber fraud. For legitimate information about free online training courses available exclusively to public sector employees, please visit the official RUN Project website at https://publicsectortransformation.gov.jm/run-project/. We also encourage the public to stay informed about internet safety to help avoid malicious content and online scams. Remain cautious when browsing and do your due diligence like checking the official websites of named entities before engaging with advertisements.

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Most Valuable Debater Embarks On A Trip Of A Lifetime To The UN General Assembly

Transformation Implementation Unit — Thu, 26 Sep 2024 20:40:07 +0000

KINGSTON, September 25 (TIU) Payton Patterson, winner of the Most Valuable Debater for the Public Sector Debate Competition 2024, is now in New York as a member of Jamaica’s delegation to the 79th Session of the United Nations General Assembly (UNGA) being held September 20-30. The delegation is being led by Prime Minister, Hon. Andrew Holness. Mr Patterson was adjudged ‘Best Speaker’ three times throughout the Competition and is very deserving of the award. “I’m elated to have won the prize. I put in a lot of hard work, and prayed that I would be the Competition’s MVP, so I am extremely grateful and proud that I was able to accomplish that goal,” he says beaming with pride. Mr Patterson noted that this was his first time travelling outside of Jamaica and so this makes the prize very special. “I consider myself a patriot and to be leaving the country for the first time as part of a group representing Jamaica on the global stage is a memory that I will definitely cherish,” he adds. While at the UNGA, Mr Patterson will be able to witness notable and established speakers present on subject areas similar to what would have been a part of the discourse throughout the Debate Competition. Mr Patterson was a member of the Ministry of Justice’s team that won the Debate Competition. He works as Acting Crown Counsel in the Legal Services Unit. CONTACT: Tomeica Gunn Mighty

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