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Shared Corporate Services

Project Description

Shared Corporate Services (SCS) involves the consolidation of administrative and support functions that are currently siloed to each MDA. The introduction of SCS will reduce the transactional cost of performing these activities and improve the quality of internal customer service. It will also allow MDAs to focus more on their particular core functions so that they can enhance the delivery of service to their external customers.

There are several functions to be incorporated under the SCS model. They are:

  • Human Resource Management
  • Information and Communication Technology.
  • Asset Management
  • Procurement
  • Finance and Accounting
  • Public Relations and Communications
  • Internal Audit
  • Project Start Date: June 2017
  • Planned Project End Date: February 2024

Key Deliverables

  • Target Operating Model – a blueprint that describes the future organisation in terms of what it does, where it does it, and how it does it for all the service lines

  •  High Level and Detailed Designs for all service lines

  •  Transition Plans for all service lines

Achievements to Date

•The Shared Corporate Services Jamaica commenced pilot in February 2021. Two services lines, Internal Audit and Human Resource Management, have been activated
• Mobilisation activities have begun for the Build and Test/Detail Design phase for ICT, Payroll, Finance, Purchase to Pay, Core Accounting, and Procurement

HRM Transformation

Project Description

The HRM transformation project focuses on improving how the GOJ recruits, manages, and develops employees to support the short, medium and long-term goals of the government. To achieve this, multiple strategies are being employed including:

  • The implementation of MyHR+, the integrated HR and payroll information management system
  • Review, Standardization and Harmonization of HR Policies
  • Development of a Competency Framework for HR
  • Review and repurpose performance management and align reward
  • Capacity building for the Strategic Human Resource Management Division, Office of the Services Commissions and HR Practitioners
  • The introduction of an adaptation of the Ulrich model of HR
  • Project Start Date: June 2017
  • Planned Project End Date: February 2024

Key Deliverables

  • The delivery of the MyHR+, an integrated HR and payroll information management system
  • The review, standardisation and harmonisation of HR policies; also the development of a HR competency framework
  • Capacity building of SHRMD, Office of the Services Commissions and the HR community
  • The introduction and adaptation of the Ulrich model of HR in the public sector
  • Training and upskilling of public officers

Achievements to Date

• 40 entities are now utilising the MyHR+ system for a total of over 67,000 public sector workers with access across the island
• The design of the HR Operating Model for the Public Sector has been completed
• 80 public sector workers are being trained in Strategic Workforce Planning

Rationalisation of Public Bodies

Project Description

This project proposes a reduction of the over 190 public bodies, comprising companies, agencies, and statutory bodies, as a critical feature of transforming the public sector. It identifies public bodies for merger, integration into parent ministries, divestment and closure. This is based on duplication or inappropriate delivery of functions, and the existence of entities that had achieved their mandates and need to be closed.

  • Project Start Date: June 2017
  • Planned Project End Date: February 2024

Key Deliverables

  • This pillar will provide a new governance structure for the categorisation of public bodies
  • It will generate an action plan for the rationalisation of public bodies including defining the process of categorisation; providing consultation and facilitating implementation

Achievements to Date

  •  40 entities have been rationalised
  •  To date, the project has yielded over J$2 billion in savings for the Government of Jamaica

Compensation Management

Project Description

The compensation management project is a critical pillar of the public sector transformation programme. Specifically, the project seeks to reshape and scope compensation in the public sector through the definition of a compensation policy and philosophy, and the implementation of supporting strategies around improving public sector compensation spend. This will drive the rationalisation of salary structures and allowances across the public sector. It is also envisaged that the project will review and repurpose performance management to create a closer link between performance and reward.

The project has three objectives:

  • To create a compensation policy based on a philosophy that supports the GOJ’s strategic plan
  • To rationalise the compensation structure across the public sector to ensure workers are adequately compensated
  • To develop a review process to ensure the compensation structure is fit for purpose
  • Project Start Date: June 2017
  • Planned Project End Date: February 2024

Key Deliverables

• Review of the current compensation landscape
• A new job evaluation tool
• A new compensation structure and regrading options
• A compensation philosophy and policy
• An implementation plan for the new compensation system

Achievements to Date

  • Drafted Compensation Philosophy and Principles
  • Completed Compensation Market Survey
  • Developed a Job Evaluation Tool
  • Designed Common (Single Spine) Compensation Structure
  • Categorised allowances and identified options for rationalisation
  • Completed a proposal for a new pay for performance system

Public Sector Efficiency and ICT

Project Description

The Public Sector Efficiency and ICT pillar has multiple technologically-related projects that seek to improve the overall productivity and innovation of public sector operations. This includes:

  •  The implementation of a secure wide area network (WAN) communication infrastructure to connect ministries, departments and agencies in the KMA
  • An upgrade to eGOVJa to facilitate flexible and efficient hosting capable of growing with demand as new technologies emerge and are procured
  • The implementation of an effective and user-friendly web-based Work Permit System for MLSS
  • Creation of an operational integrated licensing and registration information system that captures data, manages it, and provides timely, accurate reports to serve stakeholders of the Fishing Industry, effectively
  • Upgrade the ICT infrastructure at PICA through the procurement of new Customer Relationship Management System (CRMS)
  • The modernisation of ICT systems across the CPFSA’s network of offices and key partners
  • Project Start Date: June 2017
  • Planned Project End Date: February 2024

Key Deliverables

GovNet and the Data Centre Upgrade

  • Implement the backbone infrastructure, connecting nine sites in the KMA and the distribution sites in the KMA

  • Implement a secure wide-area network connecting the Head Offices of GOJ Ministries and other critical agencies in the Kingston Metropolitan Area

  • Design and equip a Network Operations Centre to provide on-going management and monitoring capability

  • Develop a Governance and Management framework for GovNet

  • Provide appropriate training for eGovJa engineers to enable independent operation and expansion of the network

Work Permit System for MLSS

  • The system will support the needs of public and private sector entities that need to fill skills gaps in their labour force externally (overseas)
  • It will be designed to be safe, secure, efficient, business-friendly, and client-focused and will be facilitative of investment in areas of need, be informed by labour market intelligence and training and certification needs to close skills gaps in the local economy
  • The new system and business process will also strengthen protection against the risk of the work permit system being used for human trafficking and to facilitate acts of terrorism

Fisheries Licence and Registration System

  • Stakeholder Needs Assessment Report (SNAR) and Business Process Review (BPR)
  • Preparation of System Requirements Specifications of the Licensing and Registration.
  • Upgrades to four project offices in Black River, Montego Bay, Twickenham Park and Kingston
  • Design and development of the System 
  • Software and Operational Manuals 
  • Integration of the system with GIS and Geo-location capability  including mobile Applications
  • Public Awareness Campaign

PICA CRMS

  • The design, implementation and operationalisaiton of a Customer Relationship Management System for PICA. Management System for PICA
  • Increase sales operations of the MDA
  • Train staff on newly developed product and service

CPFSA ICT Expansion

  • The acquisition of a Mobile Mental Health vehicle.
  • Provision of additional Psychological tools/software and accompanying computing devices to administer them to aid the Psychological Unit of the CPFSA
  • The acquisition of sensory equipment for five nurseries
  • The establishment of a sensory room at Muirton Boys home
  • The design and implementation of a Behaviour Modification Programme (BMP) across the agency

Achievements to Date

GovNet and the Data Centre Upgrade

  • The tender document for GovNet Core site equipment is being completed in preparation for publishing
  • The RFP for the GovNet Active equipment has been published. The tender includes routers (P-PE), customer premises equipment (CPEs), spares and related items for implementation of the GovNet Core

Work Permit System for MLSS

  • Study Tour Report from Grand Cayman visit completed and submitted to TIU and MLSS.
  • Inception Report and Work Plan has been completed
  • Completion of Stakeholder Needs Assessment Report.
  • Business Process Review Report was completed
  • Completion of the Systems Gap Analysis Report
  • Systems Requirements Specification Report has been completed
  • Organisational Development Inception Report and Work Plan completed.
  • Drafting of Tender documents for procurement of new system completed.
  • Evaluation Criteria, Functional and Other Requirements for new system has also been completed
  • Tender document reviewed and updated to include new requirements under the Data Protection Act (2020) as well as the National Identification & Registration Act (2020)
  • The legacy work permit system has been enhanced to create this environment so all committee members will have access to relevant files, documents etc during the online meeting
  • Training of Work Permit Staff completed

Fisheries Licence and Registration System

  • Purchase of Project Bus has been completed.
  • Completion of Project Implementation Office.
  • 30 computer tablets were purchased to be used in Stakeholder Needs Assessment (SNA)
  • Surveys of fishers, fish farmers, fish vendors, and fish traders have been completed
  • Stakeholder Consultations have been held with the Coast Guard, Marine Police, Freshwater Fish Farmers, Ornamental Freshwater Fish Farmers, the Jamaica Fishermen Cooperative Union, NEPA, STATIN, and MAJ
  • Business Process Review has been approved
  • Inception Report has been approved

PICA CRMS

  •  CRMS for PICA now in the procurement stage.
  • The RFP, Evaluation Matrix and other supporting documents have been approved by IBD for publication

CPFSA ICT Expansion

  • Assessment report and the technical specifications for Telephony and Network completed
  • Sensory equipment identified for procurement
  • 100 PCs for Resource Centres is currently being fulfilled
  • Training of Trainers’ sessions held for our Modification Programme; trainees have also been assessed
  • Tender published and potential suppliers identified for the purchase of laptops for online school
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