The public sector transformation programme is being executed by the Government of Jamaica with support, funding and expertise, from our international development partners – the Inter-American Development Bank and the World Bank. The programme has two main components: enhancing the quality of public services; and enhancing efficiency in public spending.

The challenges being addressed are the underutilisation of information and communication technologies across the public sector; cumbersome processes to access public services; a relatively large and expensive workforce; too many public bodies in existence and lack of adherence to the accountability framework; and limited capacity to implement public sector reform initiatives.

The programme focuses on five critical areas of service delivery in the first phase. 

These are: