Shared Corporate Services
There are about 120,000 employees working in over 200 MDAs. For the most part in the GoJ, separate corporate services are provided by each MDA. This has proven overall to be costly, since these systems are replicated across the government landscape. Furthermore, services are largely manual and therefore not always provided in a timely manner. Records are also misplaced from time to time or lost, especially when public servants are transferred from one entity to another.This has been highly problematic for particularly pension calculations. The institution of public sector internal collaboration and partnership through Shared Corporate Services is hence progressive in transforming the GoJ public sector in reducing transactional cost and achieving sustained efficiency and effectiveness.
Shared Corporate Services (SCS) involves the consolidation of administrative and support functions that are now, for the most part, performed in each MDA. It is expected that the introduction of Shared Corporate Services will reduce the transactional cost of these services and improve the quality of internal customer service. Additionally, it will allow MDAs to focus more on their particular core functions so that they can enhance the delivery of service to their external customers.
Phase 1 of the SCS Model incorporates the following functions:
- Human Resource Management
- Information and Communication Technology.
- Asset Management
- Finance and Accounting
- Public Relations and Communications
- Internal Audit
Legal Services will be centralised at the Attorney General Chambers.
The overall objective is to improve the efficiency and effectiveness of the services that the public sector provides and allows ministries and departments to focus on their core functions.
This project, which was born out of a recommendation from the 2011 Master Rationalisation Plan (MRP), aims to streamline processes across the public sector for greater efficiency in service areas and the public sector as a whole.
The pilots for Internal Audit Shared Services and Human Resource Shared Services began in February 2021 and March 2021, respectively.